Frequently Asked Questions

30 Day Guarantee

What products are covered?

Every item we offer is covered under the guarantee.

There is no purchase minimum.
Do I need to sign up in order to be eligible?

No, the guarantee is included with every purchase.

Orders

How long does it take to receive my order?

Our orders typically take up to 2 weeks for delivery.

We are currently working on improving this.
Can I cancel or change my order?

Yes, we allow up to 24 hours after the order has been placed for any adjustments.

Contact info@thesokaistore.com with your order number to start the process.
Do you ship worldwide?

Yes we can!

Please contact our customer service team before placing an order and we will be happy to work with you.

Returns

How do I initiate a return?

You can fill out the form in our Contact Us page, or email us directly at support@thesokaistore.com
What can I do if my order gets damaged during shipment?

You can request a refund or replacement within 30 days of delivery.

Send us a photo of the damaged item along with your order number, and we will help get the issue resolved as soon as possible.
When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

Please contact the card-issuing bank with questions about when the credit will be posted to your account.