Frequently asked questions
30 Day Guarantee
What products are covered?
What products are covered?
Every item we offer is covered under the guarantee. There is no purchase minimum.
Do I need to sign up in order to be eligible?
Do I need to sign up in order to be eligible?
No, the guarantee is included with every purchase. Subscribers or not.
Orders
How long does it take to receive my order?
How long does it take to receive my order?
Our orders typically take up to 2 weeks for delivery.
We are currently working on improving this.
Can I cancel or change my order?
Can I cancel or change my order?
Yes, we allow up to 24 hours after the order has been placed for any adjustments.
Contact info@thesokaistore.com with your order number to start the process.
Do you ship worldwide?
Do you ship worldwide?
Yes we do! If you have any problems checking out just contact our customer service team.
Returns
How do I start a return?
How do I start a return?
You can fill out the form in our Contact Us page, or email us directly at support@thesokaistore.com
What can I do if my order gets damaged during shipment?
What can I do if my order gets damaged during shipment?
You can request a refund or replacement within 30 days of delivery.
Send us a photo of the damaged item along with your order number, and we will help get the issue resolved as soon as possible.
When will I receive my refund?
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.
Please contact the card-issuing bank with questions about when the credit will be posted to your account.
